Learn How to Handle and Manage Emails in Microsoft Outlook 2010
Course Code: VTLOKMOLX
Duration: 1 Day (7 Hours)
This 1-day hands-on live email course is designed to equip new users with the essential skills to using Microsoft Outlook 2010 to communicate with others, suitable for users new to Outlook or for those migrating from Lotus Notes.
Designed to focus largely on the Mail component with adequate coverage on the Contacts component to give users a well-rounded experience in class and enable you to jump start communicating with your customers efficiently.
From this course you will learn useful email management and organising features like setting up rules to filter email into folders as well as handling junk emails. Overcome the common problem of having valid emails from being classified as junk, and techniques in saving time when creating emails of similar contents.
Designed with sufficient hands-on exercises you will experience live sending and receiving emails and witness filtering in Outlook 2010 in action.
This course is for
Learners with zero to little knowledge of using Microsoft Outlook 2010.
Public Sector – Division 1, 2, 3 & 4
Private Sector – Applicable to All
- Introduction to Microsoft Outlook 2010
- Understand the Outlook Interface/Environment
- How to Create and Send Messages
- How to Format Messages
- How to Manage Recipients
- How to Handle Received Messages
- How to Handle Attachments
- How to Track Sent Messages
- How to Search Messages
- How to Manage Contacts
- How to Handle Folders
- How to Include Signature
- How to Set Rules and Filters
- How to Handle Junk Emails
- How to Work with Templates
- How to Handle Archive
- How to Customise Inbox Display
- Tips and Tricks
For Your DelightRefreshments are provided for morning and afternoon tea breaks.
A Certificate of Attendance will be given subject to 90% attendance.
We can tailor this course to suit your needs in terms of course dates, times and location. If you are an organisation, we can further customise the course to meet your training needs and requirements.