Microsoft Outlook 2010 Essentials

Price Inclusive of GST

Course Code: VTLOKMOLX Category: Subsidies: ,
SkillsFuture Course ID: CRS-N-0024706

Learn How to Handle and Manage Emails in Microsoft Outlook 2010

This course is available upon request only.

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Learn How to Handle and Manage Emails in Microsoft Outlook 2010

Course Code: VTLOKMOLX
Duration: 1 Day (7 Hours)

This 1-day hands-on live email course is designed to equip new users with the essential skills to using Microsoft Outlook 2010 to communicate with others, suitable for users new to Outlook or for those migrating from Lotus Notes.

Designed to focus largely on the Mail component with adequate coverage on the Contacts component to give users a well-rounded experience in class and enable you to jump start communicating with your customers efficiently.

From this course you will learn useful email management and organising features like setting up rules to filter email into folders as well as handling junk emails. Overcome the common problem of having valid emails from being classified as junk, and techniques in saving time when creating emails of similar contents.

Designed with sufficient hands-on exercises you will experience live sending and receiving emails and witness filtering in Outlook 2010 in action.

This course is for

Learners with zero to little knowledge of using Microsoft Outlook 2010.

Public Sector – Division 1, 2, 3 & 4
Private Sector – Applicable to All

Course Outline

  • Introduction to Microsoft Outlook 2010
  • Understand the Outlook Interface/Environment
  • How to Create and Send Messages
  • How to Format Messages
  • How to Manage Recipients
  • How to Handle Received Messages
  • How to Handle Attachments
  • How to Track Sent Messages
  • How to Search Messages
  • How to Manage Contacts
  • How to Handle Folders
  • How to Include Signature
  • How to Set Rules and Filters
  • How to Handle Junk Emails
  • How to Work with Templates
  • How to Handle Archive
  • How to Customise Inbox Display
  • Tips and Tricks

For Your Delight

  Refreshments are provided for morning and afternoon tea breaks.
  A Certificate of Attendance will be given subject to 90% attendance.

Course Customisation

We can tailor this course to suit your needs in terms of course dates, times and location. If you are an organisation, we can further customise the course to meet your training needs and requirements.


  • Daphne Wong
    Daphne Wong Trainer

    Daphne holds a Diploma in Computer Studies & 3D Design. She also is a Certified Internet Specialist and was an Approved Trainer of the former IT Programme for office workers. She has been training for public, schools and corporate clients since 1988. Daphne specialises in training in Internet, Microsoft Office applications & Lotus Notes. She exercises patience and enthusiasm among the participants and displays a sound knowledge of the subjects taught. She has the ability to make a difficult subject simple and easy.

  • Kendra Ong
    Kendra Ong Trainer

    Kendra holds a BSc (Maths) and has more than 26 years of experience in IT planning, designing and programming of LANs and managing the operational support function of computer networks. Since 1995, she specialises on training in Internet, Adobe Photoshop, Macromedia Publisher, FrontPage, Microsoft Office and Lotus Notes. She is an ACTA Certified Trainer and a former Associate Trainer with the Civil Service College. She is also one of StarHub’s Golden Gurus (2013). Her cheerfulness and enthusiasm in training has earned her favorable commendations from her participants.

  • Ow Yeong Yin Leng
    Ow Yeong Yin Leng Trainer

    Yin Leng holds a degree in Computer Science with Management and has been training since 1995 in IT in both the private and public sectors. She is a Microsoft Certified Trainer and a former Associate Trainer with the Civil Service College. Her dedication to training is well liked and appreciated by the participants. She has vast knowledge in computer programming and applications software and enjoys imparting her knowledge and skills. She is proficient in providing training in Internet, Microsoft Office application and customised software courses.

  • Pauline Lee
    Pauline Lee Trainer

    Pauline has been conducting IT courses since 1992. Her experience as a programmer with a local bank, a LAN administrator cum a trainer officer with the Singapore Hotel Association and Training Educational Centre has more than prepared her to train in the areas of Microsoft Office, Internet and Frontpage. She is also certified by ITE as an industry trainer to teach the module on Coaching Skills. She was a former Associate Trainer with the Civil Service College. She is dedicated and patient, always able to impart her IT knowledge effectively to the participants.

  • Sherie Poh
    Sherie Poh Trainer

    Sherie holds a BSc in Computer Science with Psychology and Specialist Diploma in Web Development Technology (SWEB). A corporate IT instructor since 1992, she has lots of commercial experience on a wide range of software applications – MS Office Applications, MS Project, Lotus Notes, Web Related Applications, Programming with Visual Basic, VBA for Excel and Access. A former Associate Trainer with the Civil Service College and an ACTA Certified Trainer, Sherie always demonstrates competency and passion required of her in training.


The training material provides step by step instructions that is easy to follow. The trainer is clear in explanation. I would nominate my staff for the course.
Chuang Pui Choo (MHA)

Very helpful and approachable trainer. Very patient.
Zeenathunisha (PSD)

Great guide/manual for the course! The trainer is very resourceful and knowledgeable about what is taught which is very good.
Adeline Tan (MHA)


This is a SDF Subsidy approved course. This grant is only applicable to companies applying course for their staff.

This is a SkillsFuture Credit approved course. This applies only to individuals applying and paying for the course yourself. You can use your available SkillFuture Credit to pay for this course.